Refund policy

Refund Policy

We want you to be happy with your gear. If something isn't right, contact us and we'll make it right.

Returns

You may return most items within 30 days of delivery for a refund. Items must be unused, unworn and in their original condition, with all tags and original packaging.

  • Rackets and paddles: returnable only if they have not been played with — no ball marks, scratches or grip changes, and any protective film still in place.
  • Shoes: returnable only if worn indoors for fitting — no court or outdoor wear.
  • Apparel and accessories: unused, with tags attached.

Items that cannot be returned

  • Racket stringing service, once the stringing has been done
  • Rackets customized at your request, including rackets we strung for you
  • Used, worn or damaged items (unless the damage was already there when the item arrived)
  • Final sale and clearance items
  • Gift cards

How to return an item

Email us at sales@racketsproshop.com with your order number and the item you want to return. We'll reply with return instructions. Please do not ship a return before contacting us — returns sent without instructions may be delayed or refused.

You are responsible for return shipping costs, except when the item arrived damaged, defective, or we sent the wrong item — in those cases we cover the return shipping.

Exchanges

For a different size or model, email us at sales@racketsproshop.com and we'll arrange the exchange. The fastest way is usually to return the original item for a refund and place a new order.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges from your original order are not refundable, except when the return is due to our error or a damaged or defective item.

Damaged, defective or wrong items

Email us at sales@racketsproshop.com within 7 days of delivery with your order number and a photo of the item, and we'll arrange a replacement, exchange or refund, including return shipping.

Order cancellations

If your order has not shipped yet, email us as soon as possible and we'll cancel it and refund you in full. Once an order has shipped, please use the return process above.

International returns

International customers are responsible for return shipping and any customs charges on returns, except for damaged, defective or wrong items.